Refunds and cancellations
Policy for CloudAuto Link application analytics engagements—assessments, readiness reviews, coverage audits, and incident debriefs.
Eligibility
Refunds apply to prepaid fees for scheduled consulting engagements described on this site. They do not apply to unpaid estimates, complimentary discovery calls, or third-party costs you incur independently (cloud spend, your staff time, travel you book yourself).
Timeframe
Cancellation requests should be emailed to contact@cloudautolink.digital as soon as practicable. The refund amount depends on how close the request is to the agreed kickoff and how much work has already started.
Full refund
If you cancel more than ten business days before the agreed kickoff and we have not begun observation or substantive document review, prepaid fees are refundable in full.
Partial refund
Cancellations between three and ten business days before kickoff receive a refund of 50% of prepaid fees, unless a different schedule is written in your engagement letter. If kickoff has occurred and deliverable drafting has begun, refunds are calculated against unfinished phases only.
Non-refundable items
- Work already delivered (issued reports, completed walkthroughs, finished audit summaries).
- Deposits explicitly marked non-refundable in the engagement letter to reserve a fixed start window inside thirty days.
- On-site travel already purchased with your written approval.
Rescheduling
You may request one reschedule at no fee if notice arrives at least five business days before kickoff and a new window is agreed within sixty days. Later reschedules may incur a scheduling fee of up to 15% of the engagement fee.
No-shows
If your team misses a scheduled kickoff or walkthrough without at least one business day’s notice, that session is treated as delivered for scheduling purposes. We will offer one replacement slot within fourteen days when calendars allow; additional replacements may be billed.
Work already started
Once observation or analysis has started, fees for completed phases remain due. Unused later phases may be refunded or credited toward a redefined scope if both parties agree in writing.
Refund process and timing
Email a refund request with your engagement reference, reason, and payment method used. We confirm eligibility within five business days and process approved refunds within fourteen business days to the original payment method when possible.
Contact
Refund and cancellation requests: contact@cloudautolink.digital, +8267509247, 246-10,Tomaeri,Angye-myeonUiseong-gunGyeongsangbuk-doKorea.